Terms and Conditions
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Airport minivan.com reserves the right to change the Terms and conditions and other guidelines or rules posted on the Site from time to time at its sole discretion, and will provide notice of material changes on the home page of the Site. Your continued use of the Site, or any Materials or Services accessible through it, after such notice has been posted constitutes your acceptance of the changes. Your use of the Site will be subject to the most current version of the Terms and conditions, rules and guidelines posted on the Site at the time of such use. You should periodically check the "Terms and conditions" link on the Site's home page to view the then current terms. If you breach any of the Terms and conditions, your authorization to use this Site automatically terminates, and any Materials downloaded or printed from the Site in violation of the Terms and conditions must be immediately destroyed.
Airport-Minivan.com - Passenger Transport Conditions
Our promise
If we fail to pick you up at the arranged time due to unforeseen circumstances beyond our control, we will compensate you for the inconvenience (subject to our conditions). However, we will only pay your claim if you contact us immediately, and if you cannot find our driver at the arranged time, or in the next 90 minutes after arrival (our contact number is provided in the confirmation E-mail). We will not pay a compensation amount greater than the cost of the journey booked!
In our experience there has never been make a claim such as mentioned above, we monitor your arrival time constantly and the driver will be waiting for you to answer your call so the driver is able to inform you where the pick-up will take place (as provided in our E-mail to you) we always advice to print a copy for your travel, our call centre cell phone Nr. is also provided in this E-mail.
Payments
Prices are based on passengers being ready to travel at the booking time.
If you paid online, our drivers are informed that the payment has been made, so there is nothing more you need to do.
When choosing to pay by credit on the spot (when arriving at Schiphol) please note that we accept MasterCard, Visa and Amex cards.
If you pay cash to the driver and you are booking a return journey, please pay the full amount for both journeys when you arrive on your location/hotel.
Once you have paid, the driver will give you a return transport receipt which you can give to the driver on the return journey in lieu of money.
However, if for some reason you prefer to pay for each journey separately, this is not a problem.
When paying in cash we accept, British pounds (£), Euros (€) and USD ($) (based on current exchange rate, which may vary).
When paying by credit card we charge your card + 5% in EURO (€) (the exchange rate may vary, depending on your bank exchange rate).
Waiting Fee Charge
If your flight, cruise liner or train is delayed we do not charge any additional or waiting fees.
The first 45 minutes (starting when the airplane / train / cruise liner has officially arrived) are a free waiting time for you to collect your luggage and find your way on the airport / cruise terminal / Train station plus an additional 15 minutes (for European flights) or 30 minutes (for international / intercontinental flights) waiting time, approximately 15 minutes after arrival time the driver will call the cell phone number of the passenger you provided in your reservation.
If you require a multi-stop transfer (for example, you go to one location, drop or pick somebody up, and then you continue your journey torch / hotel / airport, etc) the driver will charge an additional fee per driven Km/mile in euros.
At the airport we will send the driver away after 30 minutes, when the luggage has been cleared by airport authorities and driver could not make contact with passenger, the passenger will be liable for the full price. For international/intercontinental flights are given 30 minutes, and European flights given 15 minutes.
If the passenger has no cell phone available to make contact with the driver, the passenger should call the company (call centre Nr. is provided in your confirmation E-mail) to arrange how to meet with driver. Passengers should not just leave the airport / Hotel / Train Station / Cruise liner Terminal / Private Address without letting the company know as this will be regarded as a 'No Show'. The passenger will be liable for the full price. Illustrations, photographs and description on the website, brochures, pricelists or documents serve merely as a guide and will not be binding.
Cancellation (taxi, shuttle, minivan, coach or luxury vehicles)
If for any reason you wish to cancel your booking, send us an email prior 48 hours of arrival.
We will not give a refund if
- A: your E-mail reaches us prior 48 Hours before your arrival time - due to our car / driver planning.
- B: if you make a phone call to our call centre less than 48 Hours prior to your reservation date and time of arrival.
If you have already paid, you will get NOT a full refund. If you are booking a return transfer and paying by credit card, no partial refund is available.
If your flight has been cancelled or delayed by your airline please let us know so we can inform our driver - this service is free of charges, however we do need your NEW FLIGHT Nr, AND NEW DATE and TIME of ARRIVAL.
At the pickup address the driver will wait up to 15 minutes after the time the booking was made for, at the same time the driver will try to contact passenger in order to let the passenger know that his/her transportation, ( taxi, shuttle, minivan, coach ore luxury vehicles), is standby. The driver may charge a waiting fee of one euro per minute starting at the departure time (unless the passenger has specified otherwise).
If the passenger fails to make contact, or fails to show 15 minutes after departure time, and if we are unable to make contact with passenger (ringing the doorbell and calling the contact phone number) we will send the driver away and the passenger will be liable for the full price.
Changes or Amendments
Need to change your booking? All changes are free of charge. Just let us know.
Can't Find Your Driver?
What should you do if there's no driver waiting for you? In the unlikely event that this happens please call us. Our number is +31621443999 Public phones are located in the arrivals lobby. For local calls please dial 0621443999.
The company reserves the right to make use of sub contractors to provide the service to the passengers. These sub contractors will be able to provide a high quality of service and will be licensed and comply with the regulations stipulated with the Public Carriage Office.
No reservation is considered as accepted until confirmed by E-mail and the passenger has been issued with reference number.